Privacy Policy
Last Updated: September 5, 2026
BosonWare Enterprises ("BosonWare", "we", "us", or "our") respects your privacy and is committed to protecting personal information processed through our websites, accounts, products, and services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
1. Information We Collect
Depending on how you interact with BosonWare, we may collect:
Account Information
This may include:
- name;
- email address;
- account identifiers;
- authentication information;
- organization information; and
- subscription or licensing information.
Transaction Information
When you purchase a product or service, payment providers may process payment information. BosonWare generally receives information necessary to confirm and administer the transaction rather than storing complete payment-card credentials.
Technical Information
We may collect technical information such as:
- IP address;
- browser and device information;
- operating system;
- timestamps;
- security events;
- authentication events;
- approximate geographic information derived from technical data; and
- diagnostic information.
Where used for security purposes, certain device or technical identifiers may be transformed or hashed.
Usage Information
We may collect information about interactions with our websites and services, such as pages visited, features used, and service activity.
2. How We Use Information
We may use information to:
- provide and operate our services;
- authenticate users;
- process purchases and subscriptions;
- administer software licenses;
- provide customer support;
- maintain security;
- detect fraud and abuse;
- diagnose technical problems;
- improve our products;
- communicate with customers;
- comply with legal obligations; and
- protect our rights and infrastructure.
3. Analytics and Cookies
Our websites may use cookies and similar technologies for functionality, security, analytics, and performance measurement.
Where third-party analytics services are used, those services may process information according to their own privacy policies.
You may control certain cookies through your browser settings or other controls provided by the website.
4. SaaS Customer Data
For hosted BosonWare services, customers may submit or generate content through the service. Depending on the service, this may include forms, QR-linked content, documents, files, submissions, or other customer-generated information.
BosonWare processes such information primarily to provide the service requested by the customer.
Customers are responsible for determining what personal information they collect through their own use of BosonWare services and for complying with applicable privacy laws.
5. Data Sharing
We do not sell or rent personal information.
We may share information with:
- service providers necessary to operate our business;
- payment processors;
- infrastructure providers;
- analytics providers where enabled;
- professional advisers;
- legal authorities where required by law; and
- parties involved in protecting the security or integrity of our systems.
Service providers are expected to process information only for legitimate business purposes and in accordance with applicable obligations.
6. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
No internet-based system can be guaranteed to be completely secure.
7. Data Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, including account administration, contractual obligations, security, dispute resolution, legal compliance, and legitimate business requirements.
Retention periods may differ depending on the type of information and the service involved.
8. International Processing
Some BosonWare infrastructure or service providers may process information outside Kenya.
Where applicable, we take reasonable steps to ensure such processing is subject to appropriate contractual, technical, or legal safeguards.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including rights to:
- request access;
- request correction;
- request deletion;
- object to certain processing;
- request restriction of processing; and
- withdraw consent where processing is based on consent.
Requests may be subject to verification and applicable legal limitations.
10. Children's Privacy
BosonWare services are not intentionally directed toward children in circumstances where applicable law requires parental authorization.
We do not knowingly collect children's personal information for purposes prohibited by applicable law.
11. Changes to This Policy
We may update this Privacy Policy periodically.
The updated version will identify its effective date.
12. Contact
Privacy inquiries may be directed to:
BosonWare Enterprises
Nairobi, Kenya
Email: support@bosonware.com